ASSISTANT GUEST SERVICE

PT Ascott International Management Indonesia

Deskripsi Pekerjaan/ Job Description


The Ascott Limited is a subsidiary of CapitaLand, a Singapore company that has grown to be one of the leading international serviced residence owner-operators in America, Asia Pacific, Europe and the Middle East. The company's brands include Ascott, Citadines, Somerset, Quest, The Crest Collection and lyf. 
 
RESPONSIBILITY:
  1. Ensures guests are having the most pleasant experience (service excellence) provided by Guest Service team, starting from guests registration (check in/out), birthday or special occasions, etc.
  2. Monitors daily data of ADR, occupancy, arrival & departure of long stay guests, etc.
  3. Provides inquiries pertaining to services and tourism information (shopping, dining, entertainment, travel directions, etc).
  4. Deals with complaints from guests and ensures that guests are appeased.
  5. Ensures guests' accounts and room availability are well recorded and managed.
  6. Ensures that cash advance or cash received upon check out are handled properly by Guest Service team.
  7. Ensures all guest refunds through credit cards are submitted to Finance on a timely basis.
  8. Ensures Guest Service team are sufficiently stocked with stationery for operational purposes (letterhead, collateral, etc).
  9. Ensures all Standar & Guidelines/required policies are adhered to by Guest Service team.
  10. Reviews the completeness and accuracy of Night Audit result.
  11. Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.
  12. Assumes other duties or responsibilities as designated by the Residence Manager.
 
REQUIREMENTS:
  • Minimum 2-3 years working experience in similar responsibility and from five stars hotels are more preferred
  • Posses Diploma or Bachelor's Degree in any field, from hospitality background is more preferred
  • Good analytical thinking, possess "CAN DO" attitude and has pleasant interpersonal skills
  • Good leadership and strong team player with the ability to do multi-tasks and work effectively under pressure
  • Good command of English (spoken and written)