CS

PT EXPEDITORS INDONESIA

Deskripsi Pekerjaan/ Job Description


Qualifications

  • Minimum 2 years of experience in customer service or operations in Logistics or Freight Forwarder industry
  • Fresh graduates with strong qualifications are welcome
  • Must be ready to work overtime if/when necessary
  • Must be ready to be assigned into a night or weekend shift position if/when necessary
  • Excellent verbal and written English
  • Excellent computer skills
  • Excellent discipline and communication skills

Major Duties

  • Ensure smooth and timely process flow for shipments
  • Ensure accurate and timely client billing
  • Understand all the elements of Air and Ocean DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations
  • Ensure accurate and timely data entry into our operating system
  • Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Utilize all technology tools available in the company to perform customer service and operations duties