CUSTOMER SERVICE

PT RNK INCONTRO INDONESIA

Deskripsi Pekerjaan/ Job Description


Scope of Work:

  • Deal directly with customer either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquires
  • Provide pricing and delivery information
  • Perform customer verifications
  • Direct requests and unresolved issues to the designated resource
  • Record details of actions taken
  • Record detail of inquiries, comments and complaints
  • Prepare and distribute customers activity reports
  • Maintain customer database
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide Feedback on the efficiency to the customer service process
  • Processing and gathering of all the online sales data
  • Documenting archived paper works
  • Updating and enhancing the features of the company products
  • Able to work with clients and team with customer satisfaction
  • Executing the internal purchasing
  • Attend phone calls made by clients in order to set up appointments for future partnership and attentive in making follow up calls
  • Provides historical reference by utilizing filing and retrieval systems

Requirement:

  • Candidate must possess at least D3 Secretary
  • At least 1 year of working experience in the related field is required for this position
  • Able to do documentation and filing to the related field
  • Able to organize and prioritize numerous tasks and complete under time constraints
  • Excellent Computer skills, especially Microsoft Office
  • Good attitude, self-motivated, smart worker, and detail oriented
  • Dependable and able to work as a team and under pressure


Please send your complete CV along with recent photograph to:

PT. RNK Incontro Indonesia
Sentra Niaga Puri Blok T-1 No. 40
Jl. Puri Agung, Puri Indah
Jakarta Barat