Duty Manager

PT Hotel Ramapalace Cottage

Deskripsi Pekerjaan/ Job Description

We Need Duty Manager
Qualification are  :
1. Well groomed, clean & neat appearance, with strong character
2. Previous experience in a similar position
3. Good command in English, both written & spoken.
4. Possess other foreign language skill is advantage
5. Familiar with VHP system is highly preferred
6. Strong in administration detail and financial procedure
7. Passionated in delivering exceptional levels in maintaining guest satisfaction
8. Calm, efficient and the ability to work under pressure
9. Ready to start immediately
10. Willing to work on shift schedule
Job Description :
1. Build & Establish relationship with guest to maintain guest satisfaction by ensuring all needs & inquiries are delivered.
2. Provide the highest level of Customer Service at all the times
3. Proactively in complaint handling & problem solving
4. Knowledgeable about all hotel products, service and promo.
5. Monitor the hotel lobby and other public areas, particularly at busy times to ensure all operations are running well
6. Understand all credit procedures and ensure they are applied according to Hotel’s standard operationg procedure
7. Handle, record, and follow through with management issues or emergencies that arise
8. Other duties assigned that FOM or General Manager