GUEST SERVICE SUPERVISOR

PT Ascott International Management Indonesia

Deskripsi Pekerjaan/ Job Description


The Ascott Limited is a subsidiary of CapitaLand, a Singapore company that has grown to be one of the leading international serviced residence owner-operators in America, Asia Pacific, Europe and the Middle East. The company's brands include Ascott, Citadines, Somerset, Quest, The Crest Collection and lyf. Please click for further information: https://www.the-ascott.com/en/index.html.
 
RESPONSIBILITY:
  • Delivers service excellent by handling good and well-coordinated reservation (system-based)  and manage guests' account & information.
  • Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly.
  • Provides any tourism information related to apartment's surroundings.
  • Manages and ensure daily operational of Guest Service Officers run well and smooth
  • Perform any other duties as required and directed by the Guest Services Manager or Management.
 
REQUIREMENTS:
  • Minimum Diploma (D3) from Hotel Management major and has 2 years working experience in Hospitality industry is more preferred; Have a good knowledge in Hospitality Industry
  • Good command of English (spoken and written) and computer literacy
  • Perform good leadership & excellent communication, service-oriented, and has willingness to learn
  • Able to work multi-tasks and underpressure, adaptable, high initiative, discipline, meticulous, well-organized
  • Pleasant grooming
  • Willing to work with SHIFT-based, include working on public holidays, and placed in any property