Deskripsi Pekerjaan/ Job Description

The Applicants for this position should  have experience in electrical engineering or  instrumentation, self-motivated, good in communication, have a personnel manage knowledge, good in problem solving, fast learner and able to work independently with the following qualifications:

Job Summary:

The Field Service Engineer provides customer support, repair and maintenance and performs field service calls and installations/commissioning.

Installation & Service Support:

  • Responsible for the installation and commissioning to get the final acceptance from the customer
  • Responsible for the maintenance of the installed base
  • Provides customer phone and e-mail support
  • Performs field service for installations maintenance and repair
  • Trains customers or distributors on software and hardware of instrument
  • Perform upgrades, modification relocation of instruments
  • Handles in-house customer repairs
  • Promote service replacement parts, service contracts


  • Prepare quotations for service issue when system out of warranty
  • Prepare quotations for parts and service contract


  • Make sure that the communication is clear and trustfully
  • Provide a report  immediately after each visit
  • Share the report with other people
  • Update and share  the  request after each visit
  • Ensure that the customer received all the information as requested
  • Report to the management for any problems
  • Write in English a trouble-shooting note for each solved problem


  • Responsible for a proper training of the customer
  • Responsible for being properly trained

Receivables & Finances:

  • Responsible for getting the acceptation documents for final payment;
  • Provide help to the sales coordinator to collect the remaining fund;
  • Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair

Other Issues For Operation:

  • Participation on request to technical seminars or products training
  • Provide all the necessary information to the sales to updated customer requirement and user list
  • Other duties as assigned


  • Minimum Bachelor degree in electrical engineering or instrumentation(Master Degree is preferred)
  • Minimum 3 years’ experience as Service Engineer
  • Familiar with Automotive industry is preferred
  • Recognize electric circuit drawings (CAD experience is preferred)
  • Fluent in English language
  • Good knowledge of Microsoft package (Excel, Power point, word). Any knowledge of a programming language is a plus

If you feel that you can meet the qualification and up for the challenge, please send your complete resume and current color photograph by clicking button bellow